grand globe hair salon Policies
If you book a service with us, we will request certain personally identifiable information from you.
You may be required to provide contact information such as name, email, and phone number. We use this information to secure your booking, contact you in regards to any issues regarding an upcoming appointment.
If you know you will be late for your appointment, please call to notify the salon.
Please be courteous to your service providers and other clients.
If you are more than 15 minutes late for your appointment we may have to reschedule your appointment.
If you arrive more than 20 minutes through your appointment time, we may not be able to service you sufficiently.
grand globe hair asks that you contact the salon 24 hours before an appointment if you need to cancel or reschedule.
If for any reason you do not contact us to cancel or reschedule 24 hours before your appointment, you will be considered a ‘no-show’. Because we reserve specific amounts of time for each particular service, it is important that you are here on time.
If you arrive more than 20 minutes through your appointment time, we may not be able to service you sufficiently and this can count as a ‘no-show’.
If you acquire no-show,we will charge the client 50% of the amount of the appointment(s) next time.
Please understand that the service providers their time is important.
Service Redo & Refund Policy
At grand globe hair salon we will always perform a thorough consultation prior to your service. A quote can be asked for before works begin.
If for whatever reason you are not happy with services performed at grand globe hair salon we require clients to contact the salon within 7 days of the original service to resolve any issues.
Services performed at grand globe hair salon will not carry any guarantee if the client is not using professional products as recommended.
grand globe hair salon will not refund or compensate clients for change of mind or unrealistic expectations not being met.
grand globe hair salon reserves the right to correct any issues in house before a refund is offered given there is basis to do so at our discretion.
No refund will be offered or liability acknowledged for unsatisfactory or damaged hair without grand globe hair salon stylist physically being able to inspect the unhappy clients hair. Photos alone are not a satisfactory or sufficient form of identifing fault or an issue with a hair service.
If a guest is not satisfied with a product, they may bring the product in within 30 days of the purchase date for an exchange, in store credit or refund. The product must be at least 75% full for us to issue a refund.
It is grand globe hair salon Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon ,we would not be able to complete the service the same day.
We would be able to complete the service within 1week once the head lice treatment has been completed.
We want to preserve all of clients,their health and safety,environment.
Because we work with dangerous materials (scissors, razors, bleach, hot water, etc) we request that any infants or toddlers in the salon be appropriately restrained at the correct height.
We get nervous when a parent asks to hold a squirming child on her/his lap while the parent is receiving a service. As careful as we might be, accidents do happen.
Please help us to protect your child for the service provider will clear a space,
and please do not let your children,spinning or climbing on chairs,or opening any closed drawers and door run inside the salon.
Thank you for understanding.