Booking
If you book a service with us, we will request specific personal identifiable information from you.
You may be required to provide contact information such as name, email, and phone number. We use this information to secure your booking and contact you in regards to any issues regarding an upcoming appointment.
When booking a haircut appointment please let us know if you would like the shampoo service or not as we will charge for the service and time required accordingly.
Late
If you know you will be late for your appointment, please call to notify the salon.
Please be courteous to your service providers and other clients.
If you arrive more than 10 minutes through your appointment time, we may not be able to service you sufficiently.
If you are more than 15 minutes late for your appointment we may have to reschedule your appointment.
Cancellation
Grand Gobe hair salon asks that you contact the salon 24 hours before an appointment if you need to cancel or reschedule.
If for any reason you do not contact us to cancel or reschedule 24 hours before your appointment, you will be considered a ‘no-show’. Because we reserve specific amounts of time for each particular service, it is important that you are here on time.
If you arrive more than 15 minutes through your appointment time, we may not be able to service you sufficiently and this can count as a ‘no-show’.
If you are considered a ‘no-show’, we will charge a percentage of the missed appointment’s service value during your next visit.
Cancellations less than 24 hours notice will be charged 100% of the service value.
Please understand that the service providers time is important.
Service Redo & Refund
At grand globe hair salon we will always perform a thorough consultation prior to your service. A price quote may be asked for before works begin.
If for whatever reason you are not happy with services performed at grand globe hair salon we require clients to contact the salon within 7 days of the original service to resolve any issues.
Services performed at grand globe hair salon will not carry any guarantee if the client is not using professional products as recommended.
grand globe hair salon will not refund or compensate clients for change of mind or unrealistic expectations not being met.
grand globe hair salon reserves the right to correct any issues in house before a refund is offered, given there is basis to do so at our discretion.
No refund will be offered or liability acknowledged for unsatisfactory or damaged hair without a grand globe hair salon stylist physically being able to inspect the unhappy client’s hair. Photos alone are not a sufficient form of identifying fault or an issue with a hair service.
If a guest is not satisfied with a product, they may bring the product in within 30 days of the purchase date for an exchange, in store credit or refund. The product must be at least 75% full for us to issue a refund.
Head Lice
It is grand globe hair salon policy to not perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon, we will not be able to complete the service on the same day.
We will be able to complete the service within 1 week once the head lice treatment has been completed.
Children
We want to preserve the health and safety of all of clients and the environment.
We work with dangerous tools and substances (scissors, razors, bleach, hot water, etc) so we request that any infants or toddlers in the salon be appropriately restrained from these hazards at a safe distance.
We get nervous when a parent asks to hold a squirming child on her/his lap while the parent is receiving a service. As careful as we might be, accidents do happen, so only hold your child at your own discretion.
Please help us to protect your child by keeping a clear space for the service provider, and please do not let your children spin or climb on chairs, open closed drawers, or run inside the salon.
Thank you for understanding.